DELIVERY

Free delivery from 100€ purchase to Omniva parcel machines in Baltics. 

When ordering products from our e-store you can choose from the following delivery options:

NB! Our warehouse will deal with your order as soon as possible and expect to dispatch it within 2 working days. Further arrival time depends on the postal service provider which is specified in the table below. During holidays and sale periods the delivery times may be longer than normal. We hope for your understanding.

Country	Delivery Service	Cost	Details	Returns
Estonia	Click & Collect*	FREE	5-7 working days	For free if returned to the same shop
	Omniva Parcel Point	€ 2.50	1-3 working days	For free if returned within 14 days to Omniva Parcel Point
	SmartPOST Parcel Point	€ 2.69	1-3 working days	For free if returned within 14 days to SmartPOST Parcel Point
	Standard	€ 3.95	1-4 working days	To the Post Office at your own expense
	OmnivaCourier	€ 4.95	1-3 working days	To the Post Office at your own expense
	DPD Pickup Point	2.30 €	1-3 working days	To the Post Office at your own expense
	DPD Courier	4.70 €	1-3 working days	To the Post Office at your own expense
Latvia	Click & Collect*	FREE	5-7 working days	For free if returned to the same shop
	Omniva Parcel Point	€ 5.50	2-5 working days	For free if returned within 14 days to Omniva Parcel Point
	Standard	€13.95	3-5 working days	To the Post Office at your own expense
	OmnivaCourier	€ 10.95	1-3 working days	To the Post Office at your own expense
	DPD Pickup Point	6.60 €	2-4 working days	To the Post Office at your own expense
	DPD kuller	8.10 €	2-4 working days	To the Post Office at your own expense
Lithuania	Click & Collect*	FREE	5-7 working days	For free if returned to the same shop
	Omniva Parcel Point	€ 6.00	2-5 working days	For free if returned within 14 days to Omniva Parcel Point
	Standard	€ 13.95	3-5 working days	To the Post Office at your own expense
	OmnivaCourier	€ 10.95	1-3 working days	To the Post Office at your own expense
	DPD Pickup Point	6.40 €	2-4 working days	To the Post Office at your own expense
	DPD Courier	9.10 €	2-4 working days	To the Post Office at your own expense
Finland	Click & Collect	FREE	7-13 working days	For free if returned to the same shop
	Posti Parcel Point	FREE	3-5 working days	For free if returned within 14 days to Posti Parcel Point
	Standard	€ 16.95	1-2 weeks	To the Post Office at your own expense
	DPD Courier	3.99 €	3-5 working days	To the Post Office at your own expense
Sweden	Standard	16.95 €	1-2 weeks	To the Post Office at your own expense
	DPD Courier	13.50 €	3-5 working days	To the Post Office at your own expense
Poland	Standard	16.95 €	1-2 weeks	To the Post Office at your own expense
	DPD Courier	13.50 €	3-5 working days	To the Post Office at your own expense
Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Holland, Slovakia	Standard	16.95 €	1-2 weeks	To the Post Office at your own expense
	DPD Courier	19.20 €	5-8 working days	To the Post Office at your own expense
Great Britain, Hungary, Italy, Slovenia, Bulgaria, Rumania, Ireland, Portugal, Spain, Greece	Standard	16.95 €	1-2 weeks	To the Post Office at your own expense
	DPD Courier	25.20 €	6-8 working days	To the Post Office at your own expense
Rest of European Union	Standard	€ 16.95	1-2 weeks	To the Post Office at your own expense
Ukraine	Standard	€ 18.95	1,5-2 weeks	To the Post Office at your own expense
Belarus	Standard	€ 16.95	1,5-2 weeks	To the Post Office at your own expense
Russia	Standard	€ 21.95	1,5-4 weeks	To the Post Office at your own expense
	EMS courier	€ 40	6-15 working days	To the Post Office at your own expense
United States of America	Standard	€ 21.95	2-3 weeks	To the Post Office at your own expense
Canada	Standard	€ 24.95	2-3 weeks	To the Post Office at your own expense
Norway	Standard	€ 30.95	2-3 weeks	To the Post Office at your own expense
Switzerland	Standard	€ 29.95	2-3 weeks	To the Post Office at your own expense
Australia	Standard	€ 25.95	2-3 weeks	To the Post Office at your own expense
The People´s Republic of China	Standard	€ 27.95	2-3 weeks	To the Post Office at your own expense
Turkey	Standard	€ 19.95	2-3 weeks	To the Post Office at your own expense
Kazakhstan	Standard	€ 23.95	2-3 weeks	To the Post Office at your own expense
Moldova	Standard	€ 21.95	2-3 weeks	To the Post Office at your own expense
Israel	Standard	€ 20.95	2-3 weeks	To the Post Office at your own expense
Serbia	Standard	€ 22.95	2-3 weeks	To the Post Office at your own expense
Japan	Standard	€ 20.95	2-3 weeks	To the Post Office at your own expense

*Parcels can be ordered to the following Click&Collect Baltika shops:

Jõhvi –  Jõhvi Pargikeskus / Puru tee 1, Jõhvi, 41534
Narva – Monton Astri Keskus / Tallinna mnt. 41, Narva, 20605
Pärnu – Pärnu Keskus / Aida 7, Pärnu, 80010
Tartu – Monton Tartu Kaubamaja / Riia 1, Tartu, 51013
Tartu - Monton Tartu Lõunakeskus / Ringtee 75 , Tartu, 50501
Tallinn – Monton Rocca al Mare Keskus / Paldiski mnt. 102 , Tallinn, 13522
Tallinn - Monton Lasnamäe Centrum / Mustakivi tee 13, Tallinn, 13912 
Tallinn – Monton Ülemiste Keskus / Suur-Sõjamäe 4 , Tallinn, 11415
Tallinn - Monton Kristiine Keskus / Endla 45, Tallinn, 10615 
Viljandi - Monton Viljandi Centrum / Tallinna 24, Viljandi, Estonia;
Tallinn - Vérenni T1 Kaubanduskeskus/ Peterburi tee 2h, Tallinn

Latvia - Monton Andmore Galleria Riga / Dzirnavu 67, Rīga, Latvija
Latvia - Monton Andmore Riga Spice / Lielirbes 29, Rīga, Latvija
Latvia - Monton Riga Plaza / Mūkusalas 71, Rīga, Latvija
Latvia - Mosaic Riga Alfa / Brīvības gatve 372 , Rīga, Latvija
Latvia - Valmiera Monton Galerija Valleta / Rīgas 4, Valmiera, Latvija

Lithuania – Monton PC Panorama / Saltoniškių str. 9, Vilnius, Lietuva
Lithuania - Monton PC Akropolis / Taikos pr. 61, Klaipeda, Lietuva
Lithuania - Monton PC Akropolis / Karaliaus Mindaugo pr.49, Kaunas, Lietuva

When ordering with pick up at store, Baltika AS can unfortunately not provide a track n' trace service for your delivery. However the delivery of your order shall be made within 5-7 working days, and you'll receive a notification to your e-mail when the order is ready for pick up at your chosen Baltika AS store. When picking the order up at Baltika store, the Customer shall present the Order Confirmation and a valid personal identification document. The shipment must be collected within 14 days from the notification of arrival. If the shipment is not collected on time, the parcel will be returned to Baltika AS central warehouse where the refund to the order will be made.

CUSTOMS & IMPORT DUTIES

Various customs and import duties may be added when sending goods, which must be paid on the arrival of the parcel in the country of destination. These duties are paid by the receiver of the parcel. As the tax and customs policy may vary greatly in different countries, we recommend you to turn to the local customs or tax board’s representation for additional information.

Country	Tax Free Import Limit per Item		Comments
	EUR	Original currency
Hong Kong	700	4 000 HKD	Filling up the declaration only
Australia	670	1 000 AUD
Russia	1000		Per individual per month
Kazakhstan	1000		Per individual per month
Ukraine	150
New Zealand	245	400 NZD
Singapore	240	400 SGD
UAE	200	1000 AED
USA	153	200 USD
Belarus	120
India	120	10 000 INR
Korea	100	150 000 KRW
Japan	77	10 000 JPY
China	62	500 CNY
Israel		50 USD
Switzerland	50..81	62 CHF	Depending on the VAT for the given merchendise
Norway	22	200 NOK
Canada	14	20 CAD
Iceland			550 ISK for private individual to private individual
Brazil			50 USD for private individual to private individual

HOW TO RETURN

Please send the returns to the following address:

BALTIKA AS
Punane 73
13619 Tallinn, Estonia

Products purchased from the online store can be returned or exchanged within 14 days (registered customers have the right to return products within 30 days) from receipt of the product. If the size of the ordered product is not suitable, it can be replaced with the same product of another size. If we cannot find the desired size of the product returned for exchange, we will notify you thereof by e-mail. In case you want to exchange or replace the product, you must fill out the return sheet accompanying the delivery and the invoice. On the return sheet, indicate the items for exchange, replacement or repair and in case of exchange, indicate the new desired size.

In the event of a deterioration in the condition of the item to be returned, the Client shall be liable for the reduction of the value resulting from the use of the item only if he or she has used the item in any other way than necessary in order to ascertain the nature, characteristics and operation of the item. In order to ascertain the nature, characteristics and operation of the item, the Client should handle and use the item only as if he or she would normally be allowed to do it in the shop. For hygiene reasons, the right of withdrawal does not apply to the underwear and sunbathing clothes taken out of the package.

Until the acceptance of the package, AS Baltika cannot be held liable for the products, therefore we recommend that you keep the document received at the time of posting for further certification of the posting and, if possible, we ask you to choose a registered post as a the mode of return. The return and/or exchange of the product is free of charge, except for the return shipping costs that shall be incurred by the customer. As an exception, the return costs shall be borne by Baltika AS if the package was ordered by Itella SmartPOST or to the Omniva automated parcel terminal, to which the iterm can be returned within 14 days after receiving an SMS notification. When returning the term via Itella SmartPost, you must use the same SmartPost door code that was used when receiving the package. When returning the item via Omniva automated parcel terminal, the return code sent by SMS must be used. Using the Click&Collect delivery method, it's possible to return a product free of charge or carry out a product exchange by bringing the package to the same store from which it was originally received.

WITHDRAWAL FROM THE CONTRACT

You have the right to withdraw from the contract without giving any reason within 14 calendar days (registered customers have the right to withdraw from the contract within 30 days) from the moment of formalising the transaction. To withdraw from the transaction please fill in the withdrawal application here. A withdrawal from the transaction is free of charge, except for the cost of return, which is charged to the customer. As an exception, the return costs shall be borne by Baltika AS if the package was ordered by Itella SmartPOST or to the Omniva automated parcel terminal or to a Click&Collect store. Read about the withdrawal from a transaction from the terms of use.

RETURN AND/OR EXCHANGE OF AN ITEM

Purchased items can be returned or exchanged within 14 days (registered customers have the right to return the items within 30 days) from reciving of the item. If the size of the ordered item does not suit you and you wish to exchange it, you can only exchange it for a different size of the original item. If we are unable to find your preferred size of the returned item, we will advise you about it by e-mail. If you wish to exchange or replace an item, you have to fill in a return form accompanying the shipment and the invoice. Please indicate on the return form which items you want to exchange, replace or repair, and in case of an exchange, your preferred size. Until the receipt of the parcel, AS Baltika shall not take any responsibility for the items, which is why we recommend that you keep the document that you receive when posting as a proof and, if possible, we suggest you to choose the registered post option for posting.

RETURNING A WRONG OR POOR-QUALITY ITEM

Please inform us immediately if an item is not the originally ordered item or it is defective, but no later than within 2 months from the moment of becoming aware of non-compliance or a defect by e-mail to the address info@ivonikkolo.com or in writing to the address of AS Baltika at Veerenni 24, 10135 Tallinn. Please include in your claim your contact details, the date of purchase, a description of the defect of the item and the content of your claim. Read more on the submission of a complaint from the terms of use.

In case of a wrong or poor-quality item, please fill in a return form accompanying the shipment and the invoice. Baltika AS will refund paid dispatching costs of the item, including costs incurred when posting the return. For that purpose, please keep the document that you receive when posting the parcel and send it to the e-mail address info@ivonikkolo.ee along with the order number.

REFUNDS

In case of withdrawal from the contract or a return, we will refund the sums paid for the items no later than within 14 days after the receipt of your withdrawal application. Baltika AS has the right to withhold the refund until you have returned the item or presented a proof that you have given the returned item over to a post office.  We will make the refund to the same account from where the payment was received.